Returns & Exchanges

Return & Exchange Policies

Should any purchase from Dog Gone Pet Designs fail to meet your expectations, simply return the product to us in its original condition within 30 days of receipt for an exchange or full refund (less shipping and handling.) Shipment must be postmarked within thirty days of original receipt. Please ship all returns to:

Dog Gone Pet Designs, LLC
15 Access Road
Baileyville, Maine 04694

For your protection, we suggest you send your return via UPS, Federal Express, or by US Postal Service with insurance and delivery confirmation for tracking purposes. We cannot be responsible for return products that we do not receive. Return shipping is at the purchaser's expense.

Please note: We cannot refund merchandise that is sent back to us postmarked after 30 days (beginning from the date you receive your order).

Shipping & Handling

Lost Packages

In the event that your order does not arrive within the appropriate delivery time frame, please contact us. You must notify us within 30 days of the approximate delivery date so that we may process a Lost Package Inquiry. We will not be held responsible for failed deliveries that are not brought to our attention within this time frame.

Rush Orders

At times we may be able to accommodate rush orders. Please contact us at 207.427.3805 if you need your order to be rushed and we will attempt to accommodate you. Rush orders include expedited shipping, in-house processing rush and rush ordering through our manufacturers. Please be aware that rush orders will incur an additional fee.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us at 207.427.3805 or via email at solutions@doggonepetdesigns.com and we will be happy to correct the problem. Please do not ship the item back as a "Return" without prior authorization as you will be held responsible for any damage.

International Shipments

Dog Gone Pet Designs can deliver to any international destination. We will contact you after your order is placed to provide you with a quote for shipping, which you may then authorize or deny. Most international orders will be sent via UPS and will usually arrive within two weeks, but may take additional item for delivery due to Customs regulations. We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any Customs charges. When ordering from outside the US, please be sure all address information on your order is complete and correct.

Non-Deliverable, Refused & Unclaimed Orders

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, the customer will be charged with the appropriate shipping charges along with a 10% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will incur an additional re-shipping charge.

Sales Tax

Maine state residents are charged all applicable sales tax.

Credit Cards Accepted

We accept VISA, MasterCard and Check/Debit cards with a VISA or MasterCard logo.
Personal Checks and Money Orders

Dog Gone Pet Designs will accept mail orders paid with a personal check or money order. Please call us at 207.427.3805 or to place your order. Please understand that orders paid for with a check will take additional time, as these orders are not shipped until your check has cleared. There is a returned check fee of $35.

Phone Orders

If you prefer to place your order via the telephone, please feel free to call us at 207.427.3805 or during our store hours:

11 a.m. - 5 p.m. EST, Monday through Friday

10 a.m. - 5 p.m. EST, Saturday

12 p.m. - 5 p.m. EST, Sunday

Wholesale

Dog Gone Pet Designs maintains a wholesale division for retailers interested in our products. Please contact us at 207.427.3805 for more information and availability.